Please look for your tracking number in your shipping confirmation email.

You can also sign into your account and look for your order number as a tracking number is attached to your order. 

All promotion codes are added to the cart at the time of check out.

• Promo codes may only be available for a limited time, and they may expire. 
• Prices and shipping charges, if applicable, will be adjusted according to the promotion applied, with the discount reflected in your GRAND TOTAL.
• Only one promotional code may be used per order. Offers may be used only once unless otherwise specified.
• Free shipping offers are valid on standard shipping for orders placed online. Standard shipping is not available in AK, HI, or PR.
• Taxes, shipping and handling fees, and purchases of gift cards, do not count towards the qualifying amount.
• The offer may only apply to certain price points (full price only) or select products. 

• Contact us at customerservice@birdiebalou.com. 
• All items may be returned with the original packaging within 14 days of purchase.
• All items must be in their original packaging, with tags still attached, and with proof of purchase/ order numbers noted. 
• No items will be accepted or returned if used, washed, customized, or worn. 
• Once received the item will be reviewed and credit will be given back to the original form of payment within ten working days minus the original shipping fee. 
• Returns without proof of purchase will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. 
• Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
• Merchandise marked as ‘Final Sale’ may not be returned or exchanged.

Email us at customerservice@birdiebalou.com